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FAQs

 

FAQS

SHIPPING

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

Shipping cost varies depending on your delivery location and selected shipping option.

WHERE DO YOU SHIP?

We provide international shipping. However due to certain postal challenges, we won’t be able to deliver shipments to military areas and certain smaller countries.


HOW DO YOU SHIP?

We ship orders overseas by mail services. After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.

Upon arrival in your selected destination’s country, your order would then be handled by your country's postal service. Please kindly contact your local post when your order arrives in your country.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

  • Order processing: 2-3 Days
  • Insured Shipping & Handling: 30 - 60 Days – $4.95
  • Priority Shipping & Handling: 20 - 40 Days – $7.95
  • Free Shipping (Orders Above ($60): FREE

Note: The items you ordered will reach you within 60 days for Insured Shipping & Handling



Shipping to Worldwide:

  • Order processing: 2-3 Days
  • Insured Shipping & Handling: 30 - 60 Days – $9.95
  • Priority Shipping & Handling: 20 - 40 Days – $12.95

Note: The items you ordered will reach you within 60 days for Insured Shipping & Handling.


HOW CAN I TRACK MY ORDER?

Your orders are tracked via a tracking code.

We will send you the tracking code of your order(s) to the email you used when placing your orders. This email will also guide you on how to track your package. Please note that tracking information will be displayed 2-5 days after you’ve received your email notification purchase.


WHEN WILL MY TRACKING INFORMATION APPEAR?

You should notice tracking event updates within 48-72 hours after you have received your tracking code. 


WHY CAN'T I TRACK MY ORDER?

Please note that your tracking information updates are displayed 2-5 days after receiving your tracking code.

For first time purchases, it may take us a few minutes to retrieve the tracking information from the carrier services. In the event that you can’t find information about your package, please try again later.


WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment status remaining unchanged may be due to delays in shipment. Shipment delays could be due to e.g. weather incidents, customs or backlogs. 

Please kindly note that tracking information can be displayed after your order has been shipped.


WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR RECEIVING MY ORDER?

When your order is ready to ship, we send it to the respective shipping companies and the handling of your order will be fulfilled by them. 

Depending on the individual shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or an imposed import tax. This is likely due to your shipping address being in a remote area. In this case, please kindly pay the carrier company the required fee to receive your order.

We often declare your orders as a gift below order value, so rest assured that these situations rarely happen.



PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

All products are set in US Dollar, and our system will automatically convert your order’s currency to ease your process of placing an order. Do note that your payment is processed through the payment gateways Paypal and Stripe. 

Paypal is used by companies such as eBay, Asos, Barnes & Nobles, Home Depot, Abercrombie & Fitch, and many more.

Stripe is used by companies such as Adidas, Under Armour, Target, Grabtaxi, Slack, and many more.

Note: Through payment gateways, your credit and debit card details will not be stored on our server ever.

 

WHICH CURRENCY ARE YOU USING?

Our products are set in US dollars, but our system will automatically convert the product pricings to your local’s currency for you!

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